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services:calling:best_agent_business_-_calling_team_-_complimentary_client_soi_calling_test [2018/06/30 16:05] (current)
crystalbatignani ↷ Page moved from best_agent_business_-_calling_team_-_complimentary_client_soi_calling_test to services:calling:best_agent_business_-_calling_team_-_complimentary_client_soi_calling_test
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 +**Complimentary Five Hour Calling Test of Client/SOI Leads**\\ \\  Congratulations! You have been selected to receive a free five hour Calling Test of your Client and/or SOI leads.\\ \\  Did you know.....\\ ​
  
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 +  * Most agents do not work their Client/SOI leads properly
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 +  * Consistent communication via phone with your Client/SOI leads can majorly increase your conversion
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 +  * We have some clients that have transitioned to referrals being the largest amount of their closings per year because they have worked a regimented system over the years
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 +  * Marketing via email and snail mail is not enough to secure referral business
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 +  * Even if you do not reach your clients live, a voicemail puts your name on their mind, and they are more apt to refer you to others
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 +  * One dial a year is not enough. You should be speaking to your clients 1 or 2 times a year, and this will take at least 4-5 attempts
 +\\  Best Agent Business has a team of Caller that specializes in keeping you in touch with your Clients and Sphere. These Callers are conversationalists and experts at this type of calling. We will assign one caller to your account, and through detailed notes, they will connect with your Clients/SOI on a regular basis and help you to build your referral pipeline, connecting anyone with real estate needs, or those with friends and family members with needs directly to you for your personal attention. While talking to your clients, they also update all information in your database, ensuring that all email/paper marketing reaches it's destination,​ and that we are contacting them on the best phone number.\\ \\ **Scripting Examples:​**\\ \\  Prior to your test starting, we will meet with you and personalize scripting to meet your needs and compliment your business model. Below are some examples of scripting used in this type of calling.\\ \\ **Example 1:**\\ \\  Hi, this is Mary, and I am an assistant to John Smith at Keller Williams. John enjoyed working with you, and he asked me to reach out to you today and see how you were doing. (conversational dialogue)\\ \\  John (is sending/​will be sending) out monthly (or agent frequency) newsletters with market information about your specific area. He wanted me to be sure that we are sending this to the best email address for you. Can I verify your email address? (update db) Is this the best phone number to reach you on, or would you like me to add another phone number?\\ \\  John loves referrals! Who do you know that is planning on buying or selling in the next six months? (if they have a referral, connect the client to John and John will interact with client through a follow up call.\\ \\  If they do not have a referral: If you talk with someone that has a real estate needs, keep John in mind. Customer service is his top priority, and\\  as a referral, he will give them the utmost service in helping them sell or buy their home.\\ \\  Have a great day!\\ \\ **Example 2:**\\ \\  Hi, this is Mary, and I am an assistant to John Smith at Keller Williams. Customer service is the top priority for John, and he asked me to reach out to you today to get your feedback on your transaction. Would you mind answering a few questions that I can share with John?\\ \\ 
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 +  * Please rate your service with us on a scale of 1 to 5 with 5 being the highest.
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 +  * What was the best aspect of your interaction with us?
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 +  * Did we explain things fully and was our communication level to your satisfaction?​
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 +  * What areas (if any) can we improve upon?
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 +  * Would you recommend us to your friends and family? (why or why not?)
 +\\  If they would refer us to friends/​family:​\\ \\  I'm glad to hear you had a good experience with us. Would you be willing to write a testimonial about your experience that John can share with potential future clients? (if yes, send a follow up email asking lead to reply back with testimonial. If they agree, but they do not have time or know what to say in a testimonial,​ the caller can create one based upon the conversation and send to the client for their review. The client can then send this testimonial to John as his/her own.)\\ \\  If they would not refer or survey was negative: (does not happen often)\\ \\  I apologize that your experience was not satisfactory. I will escalate your feedback to John, and he will address any issues you have.\\ \\  Closing of positive conversation:​\\ \\  John loves referrals! Who do you know that is planning on buying or selling in the next six months? (if they have a referral, connect the client to John and John will interact with client through a follow up call.\\ \\ **Follow Up Email for Voicemails:​**\\ \\  Dear "​client name",​\\ \\  My name is Mary, and I am an assistant to John Smith at Keller Williams. John enjoyed working with you, and he asked me to give you a call to see how things were going. Feel free to reach out to us if you have any real estate questions or needs. John will be sending out regular newsletters with information pertinent to your area, and he wanted to be sure we were directing it to the best email address for you. Please reply back and let us know if this email is best for you.\\ \\  Keep in mind, John is available to assist your friends and family with their real estate needs. Feel free to connect John to anyone that needs assistance, and he will get back to them right away.\\ \\  Have a great day!\\ \\  Caller name\\ ​ Client Email signature\\ \\ **To Take Advantage of this Offer:**\\ \\  If you would like to take advantage of this offer, we will need to access 50 to 75 of your Client/SOI in your database. Simply reply back to all on the email sent with this offer, and we will be in touch to schedule a brief phone call and provide you with a system and scripting for your test.\\ \\  Once your test is completed, we will provide you with an analysis of results of calling, along with a pdf of all live conversations. We will also suggest a follow up plan, either to continue calling on our side, or an outline of what you need to do on your side to increase referral business.\\ \\  We look forward to hearing from you soon!\\ \\  Sherilyn Faulhaber\\ ​ Calling Team Leader\\ ​ Best Agent Business\\ ​ Office: 803-222-6225\\ ​ Cell: 803-627-2986\\ [[mailto:​sherilyn910@gmail.com|sherilyn910@gmail.com]]
  • services/calling/best_agent_business_-_calling_team_-_complimentary_client_soi_calling_test.txt
  • Last modified: 2018/06/30 16:05
  • by crystalbatignani