Communicating with Your Billion Dollar Agent Team

We flexibly adjust to our client's personality type. We find that some clients like to communicate by email more, while others prefer phone. Either communication type is good for us, but we recommend emails and 2 half hour calls per week. If you prefer to chat for a half hour every day that's okay, too. If you feel that you need more calls to discuss your business needs let your Key Assistant know, and we'll adjust to your needs.

Your Key Assistant (KA) is your main point of contact. They are your project manager, which is why you’ll want to make sure they are cc’d on all emails regarding work for the various teams. Please keep this in mind when emailing.

In turn, you can expect the following from your Key Assistant and Teams:

  • 1 business day, or less, wait time for email replies
  • A courteous attitude
  • Professionally sound recommendations from experienced assistants
  • Innovative problem solving customized to your needs

Before you go, a note about the first 100 days with us: It’s our goal to have your work running like a well-oiled machine on day 100, but we need you to partner with us to make it happen. From days 1-10 we are beginning to gather information necessary for team calls to kickoff, and days 10-30 you’ll begin seeing teams completing work as well as having additional team kickoff calls. Days 30-100 we are fine-tuning work to get a rhythm that will take place from there on out. At the end of Day 100 our goal is that you’ll be so happy with our services, you’ll write a testimonial of our services for us.

We value strong relationships with our clients. Here are some key points to smooth sailing with your Key Assistant:

  • Attend your weekly calls with your Key Assistant. These calls are necessary to gather information from you, to inform you of any items we are waiting on you to complete and gain feedback on any work we have completed.
  • Reply, review, approve or give feedback within 1 business day of receiving communication from us. Delays in replying can interrupt your workflow and slow down work completion. We expect timely responses in order to be able to complete work on time to meet deadlines. We will not rush work at the end to meet deadlines due to delayed responses.
  • Communicate with your Key Assistant. We want you to have a great experience. Open communication helps your Key Assistant send feedback to the teams who are completing your work.
  • Always send messages to your Key Assistant via email; please do not text. Using email allows us to maintain communication across all teams.
  • We love to brainstorm! If you have a unique task, we’d love to chat to discuss possibilities and give you our ideas. Feel free to schedule a call to brainstorm ways to leverage our services to grow your business.

We value strong relationships with our clients. Here are some key points to smooth sailing with your Marketing Assistant (MA):

  • Reply to approval requests and marketing communications within 1 business day. Delays in replying can interrupt your MA’s creative flow and slow down your marketing work.
  • Communicate with your MA. We want you to have a great experience. Open communication helps your MA meet your marketing needs. Always send messages to your MA via email; please do not text. Using email allows us to maintain communication continuity across our teams.
  • If you dislike something your MA creates for you, respond with specifics instead of, “I don’t like it.” Giving details helps make the process more efficient.
  • We love to brainstorm! If you see something marketing-related that you love, email your MA and KA about it. We might be able to do something similar for you (if it’s marketing related, we probably have a ninja for that). Feel free to schedule a call to brainstorm ways to leverage marketing to grow your business.
  • client_services/communication.txt
  • Last modified: 2018/08/18 12:48
  • by crystalbatignani